Who we are
These terms are an agreement between Spolt AS (org. no. 935 789 192), Oslo, Norway("Spolt"), and the organisation that uses Spolt CRM ("you"). If you accept them for an organisation, you confirm that you may bind it.
The service
Spolt CRM is a web application for managing customer relationships, with connected mailboxes and AI features. It is in early access: features change often, and we may add, change or remove them. A separate written agreement with us takes precedence over these terms where they differ.
Accounts
- You are responsible for who you invite to your workspace and what they do there.
- Keep access to your email account secure, since it is how you sign in.
- Tell us right away at security@spolt.io if you suspect unauthorised access.
Your data
You own the data you put into Spolt CRM. You give Spolt the rights needed to host, process and display it to provide the service, and nothing more. We handle personal data as described in the Privacy Policy, which also serves as our data processing terms until we sign a separate data processing agreement with you. You can export your data or ask us to delete it at any time.
Acceptable use
You agree not to:
- break the law, or send spam or unsolicited bulk mail through the service;
- upload data you have no right to process;
- try to get into other workspaces, probe or break our security, or overload the service;
- resell the service or copy it to build a competing product.
We may suspend access that breaks these rules, and will tell you why unless the law prevents it.
AI features
AI output can be wrong. Check drafts, summaries and suggested changes before you rely on them or send them. You are responsible for what you send from the service.
Fees
Early access is free unless we agree otherwise in writing. We will tell you at least 30 days before any paid plan applies to you, and you can leave before then.
Availability
We work to keep the service available and your data safe, but during early access we offer no guaranteed uptime. We may carry out maintenance, and will warn you of planned downtime when we can.
Liability
The service is provided as it is. To the extent the law allows, Spolt is not liable for indirect or consequential loss, such as lost profit or lost data that could have been avoided with ordinary backups, and our total liability in any 12 months is limited to the amount you paid us in that period, or NOK 10 000 if that is higher. Nothing here limits liability for gross negligence or wilful misconduct.
Ending the agreement
You can stop using the service and close your workspace at any time. We can end the agreement with 30 days' notice, or right away if you seriously break these terms. When it ends, you can export your data for 30 days, and then we delete it as described in the Privacy Policy.
Changes
We may update these terms. We will post the new version here and email workspace owners at least 30 days before a change that is to your disadvantage takes effect.
Law and disputes
Norwegian law applies. Disputes go to Oslo District Court (Oslo tingrett), unless the law gives you the right to another venue.